Shipping & Returns

πŸŽ„ Christmas order deadlines: with name plate by 6 December, without name plate by 18 December, e-gift voucher until Christmas Eve (Germany; for other countries please allow about one extra week). To our Christmas page

Shipping

Before shipping, every product is carefully checked once more and lovingly packed – so that the first moment with your new favourite brush is a very special one.

Germany

Shipped with DHL, delivery time 3–6 working days.
Orders under €75: €4.90 Β· from €75: free shipping

EU

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden
Delivery time usually 5–10 working days.
Orders under €150: €15.00 Β· from €150: free shipping

Switzerland

Delivery time usually 5–10 working days.
Orders under €250: €20.00 Β· from €250: free shipping

USA

Shipped exclusively with DHL Express, delivery time usually 10–14 working days.
Flat rate of €60.00 per order

All other countries

Delivery time usually 7–15 working days.
Flat rate of €50.00 per order

For deliveries outside the EU (e.g. Switzerland, USA), customs duties and import charges may apply and are payable by the recipient.

Personalised products

We make products with a name plate individually for you. Delivery usually takes 4–6 weeks, in individual cases up to 10 weeks. Before Christmas: order with a name plate by 6 December and your gift will arrive in time for the holidays. Would you like to hand over something beforehand? We are happy to create a personalised gift voucher for you.

Returns

We want you to love your brush. If something isn’t right after all, you can return standard items within 30 days of receipt – voluntarily and in addition to your statutory 14-day right of withdrawal. The goods must be unused, undamaged and complete, ideally in their original packaging. Sets can only be returned complete. Personalised or engraved products are excluded from returns and from the right of withdrawal.

Who pays for return shipping?

For standard returns, you pay the return postage. For defects or incorrect deliveries, we of course cover the costs.

How returns work

  1. Register your return: send your order number and a short reason by email to kundenservice@fritzundfrodewin.de.
  2. Pack it safely: ideally complete and in the original packaging.
  3. Send it back: with proof of postage to
    Logiful GmbH
    c/o Fritz & Frodewin
    Ringstr. 2
    04749 Jahnatal
    Germany
  4. Refund: within 14 days of receiving your return, via your original payment method.

Important notes

  • Unfortunately, we cannot accept unpaid or cash-on-delivery parcels.
  • Please keep your proof of postage until you have received your refund.
  • Your statutory right of withdrawal and your statutory warranty rights remain unaffected by the voluntary 30-day return policy.

You can find all details on the statutory right of withdrawal in our cancellation policy and the conditions of the voluntary return policy in our terms and conditions (both in German; the German version is legally binding).